Our Managed Services customers benefit from having a dedicated team of consultants looking after their IBM Analytics platforms every day. We think of it as being a bit like having a guardian angel! We hope to give our customers a warm, fuzzy feeling thanks to the knowledge that they are in good hands!
In addition to this warm-fuzzy feeling, we also include:
- Maintenance and remediation of problems within the software or on the platform
- Installation of Fix Packs for the IBM Analytics products
- Performance tuning of the IBM Analytics system
- Planning of version upgrades
- Interaction with IBM Support
- Regular service reviews, by phone and on-site