Our managed services offerings are made up of two elements, the first is the service fee. This is based on the complexity and size of your IBM Cognos platform and covers routine monitoring, backups, maintenance of security systems, server anti-virus (where appropriate) and first-line helpdesk support.
The second part is the support hours pack. These are typically sold in 50 hour packs and are used up in a wide variety of ways such as:
- Maintenance and remediation of problems with the software / platform
- Fix packs and Software updates to the IBM Cognos products and underlying infrastructure (not including version upgrades).
- Data recovery and ad-hoc backups
- Enhancements to the system
- Upgrade Planning